All goods sold are not refundable and returnable. We don’t accept any change of mind return at the moment, we hope for your understanding on this matter.
We hope you to have a pleasant shopping experience at el-jo studio as we are proud to offer our customers a quality product. We will inspect every item before the order is dispatched to you.
In rare cases, that you’ve received a faulty product or wrong item, please reach out to us within 3 working days of receiving your parcel. Our customer service team will provide a free shipping label and inspect the returned items.
All returns must be unworn and in the same condition that you received it (including all original packaging). We reserve the right to refuse a refund if these conditions aren't met.
Reject clearance items are non-returnable and non-refunded.
Refund or Exchange Method as below:
Only eligible for faulty or wrong product order.
Method 1: Refund of product purchase in form of store credits.
Method 2: Exchange for the same product.
Method 3: Exchange for product that having the same value or above. For higher value items, you will need to pay for the price differences.
*Exchange can only be performed once.
*International orders are not eligible for refund/exchange.